Mayor’s Citywide Call Center (District of Columbia)

The Mayor’s Citywide Call Center serves as the main point of contact for District residents requiring District services. The call center processes all non-emergency request using a program know as HANSEN. HANSEN is designed to ensure requests are tracked from entry to exit. During an emergency, the HANSEN system may be utilized to ensure all non emergency tasks, which are related to the evacuation, are being completed. (reference: http://ddot.dc.gov/ddot/frames.asp?doc=/ddot/lib/ddot/information/emergency/7_Command-Control.pdf)